Policies & Procedures

Rules, Terms & Conditions

REGISTRATION FEE: All Students will be charged an annual registration / anniversary fee. This fee is good for one year. All registration fees are due upon signing up. $49.00 for the first child, $29 for the second child and $19 for each child after the second. Please note registration discounts only apply to those students within an immediate family. Registration is non-refundable.

 

TRIAL CLASS: New Students are offered 1 trial class (per student) without commitment for class tuition or registration fees. Trials must be scheduled through our office staff. If a student requests more than 1 trial class, a $20 fee per class will be required.

 

MAKEUP POLICY: Tuition is due regardless of attendance, however as a courtesy we do OFFER make-up classes when available. We cannot guarantee availability due to our strict student to teacher ratio. Students are allowed 2 make-up classes per month. Make-up tokens will be issued when an absence happens and will expire within 2 weeks (makeup must be scheduled before it expires, if a student doesn't use it, they will lose it). All makeup classes must be scheduled within 1 month of the missed class. Make-ups are not allowed once enrollment has been dropped.

 

We do not offer makeup classes for dance unless we cancel or have a closing for various reasons. In that case, the teacher will contact you about a makeup class date.

 

Refund Policy: No refunds are given for missed/dropped classes. Tuition is non-refundable and remains the same regardless of absences, vacations, holidays, or inclement weather.* For more information on billing, please see our billing policies and authorizations.

 

Failure to remit payment: Failure to pay tuition balance may result in termination of enrollment. We cannot guarantee class availability once balance is paid after a dropped enrollment.

 

*All tuition is billed MONTHLY, not by 4 week increments. For example: Every month varies with some months having 4 lessons or 5 lessons given, while others have holidays. There are NO reductions in months with holidays observed and there is no increase in months that there are 5 lessons given.

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DROP PROCEDURE: PARENTS MUST NOTIFY THE ROCK TO TERMINATE ALL ENROLLMENTS AND AUTO BILLING. Notice must be in WRITING via email or at the front desk BEFORE next billing cycle begins. If you drop after the billing cycle begins, you will still be responsible for tuition billed.

 

****Please note: You are responsible for payment for your student’s classes WHETHER OR NOT YOUR STUDENT ATTENDS CLASS until the time you provide written notice via email or in the office. Please do not rely on your student to verbally let us know that he/she will no longer be attending classes. If a student stops coming to class without notification, then that student’s account will be charged for the additional 30 days. This charge will be for holding the student’s place in that class instead of offering that place to one of the many on a waiting list.

 

Failure to pay tuition balance may result in termination of enrollment. We cannot guarantee class availability once balance is paid after a dropped enrollment.

 

WHAT TO WEAR: Boys or Girls may wear tucked in t-shirts and shorts OR Leotards for Girls. NO chewing gum or dangling jewelry. Hair should be pulled neatly and securely away from the face so that it stays up for the entire workout. Girls should not wear bows or other large hair ornaments that may cause discomfort during activity. Girls who fail to wear their hair up in a pony tail will be required to obtain a rubber band from the front desk. Dance students will be required to wear appropriate footwear during class, gymnasts are required to go barefoot for safety. Personal items should be left in cubby holes or with parent before class. Jewelry will not be permitted in the gym areas during classes. PLEASE LEAVE JEWELRY ARTICLES AT HOME. The Rock staff will not be responsible for ANY items that may be lost or stolen. Be sure your student’s personal items are marked with their name.

 

ARRIVAL AND PICKUP: Be sure your student arrives 5-10 minutes before his/her scheduled class time. Please pick up your student on time. Please inform us if you know you will be late picking up your student. Instruct your student to wait inside the building and you should escort them from the building to your car. During peak times the parking lot is crowded. Please take into consideration that our “students” may include young children. Please drive slowly and carefully. Do not take a chance on your student running to and from your car.

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Billing Authorization Policies

Monthly tuition is due on the 25th of the month prior to the month of service. A LATE FEE of $25 will be charged for unpaid tuition 12 days after the due date. 

 

Weekly Fees: Camp and after school care fees are due the week prior to services.

 

Returned Check Fee: A fee of $35 will be applied to all returned checks.

 

Drafting: Your account will be automatically "drafted" monthly on the 25th of each month. If you do not want your account drafted each month, you must inform the front office via email. Verbal approval will not be valid to make this change. All communications for this process must be in writing. Credit Card information must be added to the account via the parent portal and the auto draft policy must be accepted.

 

Refunds: No refunds are given for missed/dropped classes. Tuition is non-refundable and remains the same regardless of absences, vacations, holidays, or inclement weather.*

 

*All tuition is billed MONTHLY, not by week increments. For example: Every month varies with some months having 4 lessons or 5 lessons given, while others have holidays. There are NO reductions in months with holidays observed and there is no increase in months that there are 5 lessons given.